Shipping, Returns, and Exchanges

Shipping Policy

At Buyhome plan, we prioritize the prompt and secure delivery of your house plans, ensuring that you receive them as quickly as possible. After confirming your order, you'll immediately receive a PDF "Study file" via email. This file gives you a chance to review your plan and make any necessary changes before finalizing. If you need modifications, please inform us within 48 hours of placing your order. Once this period has passed, we’ll notify the designer to start on the *construction design for your selected plan.

If no changes are required, you can expect the designer to send the finalized plans within 24 hours. For those who request modifications, please allow between 3 to 7 days, depending on the complexity of the alterations.

Shipping Options:

We offer several shipping methods to ensure you receive your plans in the format and timeframe that best suits your needs:

  1. Digital Plan Sets: Your digital plans (PDF or CAD format) will be emailed to you within 2-3 business days, providing quick and easy access.
  2. Express Shipping: Need your plans fast? Choose express shipping to receive them within 4-5 business days. The average shipping cost for this option isapproximately $80.
  3. Priority Shipping: For a balance between speed and cost, opt for priority shipping, which typically delivers your plans within 6-7 business days. The shipping fee for this option is around $40.
  4. Ground Shipping: Enjoy complimentary ground shipping for orders within the United States, with an estimated delivery time of 8-10 business days.

Return Policy:

We are committed to ensuring your complete satisfaction with your house plan purchase. If, for any reason, you are not satisfied, you can initiate a return within 7 days of purchase. To qualify for a return, the house plans must be in their original condition. Please be aware that plans showing any signs of use, redlining, or copying areineligible for return.

All returns must be received within 10 days of the purchase date to qualify. Please note that digital plan sets (PDF or CAD format) are PDF Bid Sets.

Exclusions:

Due to the nature of digital products, the following are PDF Bid Sets or exchangeable:

All returns must be received within 10 days of the purchase date to qualify. Please note that digital plan sets (PDF or CAD format) are PDF Bid Sets.

  • Electronic plans
  • PDF or CAD files
  • Study/Review Sets
  • PDF Bid Sets

Restocking Fee:

For any permitted exchanges, a 40% restocking fee will apply. This fee helps cover administrative and processing costs associated with the exchange.

Final Sale:

Please note that all sales of modified or customized plans arefinal. These plans are not eligible for return or exchange due to the personalized nature of the service.

Exchange Policy:

If you would like to exchange your house plans, please contact us within 7 days of your purchase. To qualify, the plans must be inoriginal condition. Any plans showing signs of use, redlining, or copying will not be accepted for exchange. Like returns, exchanges must be completed within 10 days of the purchase date. Digital plan sets (PDF or CAD format) arenon-exchangeable.

Customer Service:

At Bye home plan, we take pride in providing exceptional customer service. Should you have any questions or concerns about your order, our team is here to help. Contact us for personalized support and guidance throughout the purchasing and shipping process

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